Own the end-to-end post-sale delivery organization for physical security and access control, including support, implementations, renewals, and customer success.
Manage a delivery P&L, build services portfolio balancing margin-positive offerings with strategic loss-leaders, and lead onshore/offshore teams.
Define KPIs like utilization, margin, time-to-value, and retention, while coaching managers and operationalizing delivery with AI.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021-2025 with a 4.3 Glassdoor rating, the company fosters a mission-driven, collaborative, and transparent culture.
Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.
Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization.
Facilitate cross-functional alignment and executive communications to ensure initiative visibility and accountability.
Establish and continuously improve PMO standards, tools, and processes to optimize execution across the CE portfolio.
Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build solutions using no-code tools. With over 20 years of history, they foster a culture of innovation and inclusivity, and are now focusing on integrating AI agents to enhance collaboration.
Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
Lead solution deployments with clear project plans, milestones, and risk mitigation.
Leverage impact metrics to demonstrate ROI and support customer expansion.
Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.
Oversee strategic customers throughout their implementation journeys.
Partner with account executives and solution engineering to scope and price services.
Project manage implementation programs for our largest customers.
AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.
Manage a team of Resident Consultants to ensure ongoing success for enterprise customers.
Define and execute long-term strategies for the Resident Consultant team.
Hire, develop, and lead an inclusive, high-performing team.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. As a recently public company, they foster a culture of autonomy, high performance, and long-term thinking.