This leader drives scaled engagement models, digital programs, and partner motions to ensure customer adoption, value realization, and retention. The role requires balancing operational excellence with strategic vision to deliver consistent, high-impact customer experiences at scale. The Director will define and execute the customer success strategy for commercial and scale segments and build and lead a high-performing team across named CSMs, pooled, and partner-led models.
In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're a strategic partner helping practices navigate the evolving healthcare landscape. This role is perfect for someone passionate about healthcare transformation.
The Vice President of Customer Success will shape and execute strategies that drive customer satisfaction, retention, and growth. This role focuses on the Client Services departments and provides strategic direction and operational oversight to ensure consistent, world-class client experiences. You'll grow the services business, improve customer experience, and align delivery performance with company goals.
The Customer Success Team Lead will guide and oversee Customer Success Managers, ensuring customer goals are achieved and strong relationships are maintained. This role focuses on people leadership and delivering exceptional customer outcomes, while also managing their own Book of Business. Responsibilities include coaching CSMs, tracking customer health, and collaborating with teams to advocate for customer needs.